Refund policy
At Laad by Kishita , we are committed to delivering high-quality products. However, if you receive a damaged item, we offer an exchange under the following conditions:
✅ Eligibility for Exchange
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Damaged Products Only: Exchanges are applicable solely for items that are received in a damaged condition.
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Unboxing Video Requirement: To process an exchange, customers must provide an unedited video recording of the unboxing process. This video should clearly show the package being opened and the damage present on the product.
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Time Frame: Exchange requests must be initiated within 7 days of receiving the product
📸 How to Request an Exchange
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Record Unboxing: Before opening the package, start recording a video that captures the entire unboxing process, ensuring the damaged area is clearly visible.
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Contact Us: Send the unboxing video along with your order details to our customer support team via email at laad.bykishita@gmail.com or WhatsApp at 9461761603.
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Await Confirmation: Our team will review the video and, upon verification of the damage, will provide instructions for the exchange process.
⚠️ Important Notes
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No Exchanges Without Video: Requests lacking an unboxing video will not be eligible for exchange.
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Product Condition: The item must be unused and in its original packaging to qualify for an exchange.
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Non-Damaged Items: Exchanges are not available for reasons other than product damage.
